Here is a summary of all the information you need to know about Webshippy dropshipping. We are constantly gathering questions that you may have, which we will try to answer on our Help Center platform. When you're done with the content you can read here, explore the thematic content there, or use the search function if you're looking for an answer to a specific question.
How does Webshippy's dropshipping service work?
Webshippy Marketplace's ever-expanding catalogue contains tens of thousands of products in many categories that anyone can sell from their webstore or any of their web sales platforms (e.g. Facebook, Instagram, forms, etc.). You can take orders for products you select and upload to your webstore without having to own stock. If you receive an order for a product selected from the Marketplace catalogue, you only have to pay the discounted purchase price (catalogue price) for the product in Webshippy's system. After that, you have nothing else to do with the order. If the product is in immediate stock, the order will be processed shortly dispatched to your customer within 1 working day usually, and if the product is available from external stock, we will arrange for it to be delivered as soon as possible, and then process the order and dispatch the package once it is received (1-3 working days).
Up-to-date information on product stocks, current range, your purchases, order status and any costs incurred can be found on your registered Webshippy account.
What to do if you want to join?
To use the service, you need to register on Webshippy and accept our Terms and Conditions. Then, make the necessary settings so that the IT systems involved in the process (your webshop, Webshippy, your invoice) can communicate with each other, then select the products you like from the Marketplace catalogue and upload them to your webshop.
You can find more help on these steps in detail here:
As a result of the communication between systems, uploading products for sale to your online store can be done in a few clicks* and your customers can order based on the current stock levels in your online store (see below for product stock sync settings). As orders are also automatically entered into Webshippy's system, you'll only have to pay for the products you've ordered throughout the whole process, nothing else to do. Webshippy will do almost everything for you.
*For Shopify, Unas and Shoprenter stores
Once your online store is ready and able to receive customer orders, you can start the collaboration.
How does the process look like?
Once you've connected your online store, your customers' orders will automatically be entered into Webshippy's system, where they will be in a "Stuck" status until you pay for the products in the purchase order. Webshippy will notify you by email at the end of each day if your order has been received and you need to purchase products.
Once the products have been paid for, the status will change to "Packable" and we will begin processing the order.
For immediately available products, if you pay the purchase price of the products by noon, we will pack and ship your order the same day so that your customer can receive their package the next day.
If the product you have paid for is available from external stock, we will start the purchasing process immediately after payment and process the order and dispatch the parcel as soon as the products are received.
Once your order has been completed and unpacked, your order will be placed in a "Completed" status in Webshippy's system.
The supplier will issue an invoice for the purchase of the products in your name, which you can download from Webshippy at any time.
Webshippy's dropshipping service does not work on a commission basis. You can sell the products in your webshop or on your website at the price you set for your customers, then purchase and pay the catalogue price as shown in the Marketplace catalogue (you will receive an official invoice for this purchase). Your profit will be the difference between the catalogue price and the sale price.
The issuing of an invoice to your customer for the order is the responsibility of the webshop, i.e. you. If you want to automate your invoicing with Webshippy, you can find help here:
What are the possible costs?
As a webshop, there is no monthly fee or registration fee to use our dropshipping service, you only pay the price of the products (catalogue price) and the logistics of assembling and sending the package.
The fees for the assembly and dispatch of orders, i.e. the logistics service of Webshippy, are uniform. There are no fixed monthly subscription fees, no contracting fees, only the fees for the services provided.
Discounts based on parcel number are automatically applied, and discounted shipping rates are also available to you. You can find our current rates on the following page:
How is the stock of the uploaded product synchronised in the online store?
Automatic stock synchronisation only occurs if there is a stock change for a product and if stock synchronisation is enabled.
When the selected catalogue products are uploaded for the first time, only Unas, Shoprenter and Shopify stores will have the current stock quantity of the products uploaded to the store, not WooCommerce.
In order for the current stock to be updated in your WooCommerce web store after uploading, you need to click on the "Import products" button at the top of the Product Management - Products page. This activates an assortment and stock syncronism. Synchronisation can take several minutes. See also here:
Important!!! Please make sure that the stock sync and product status sync are enabled in your online store. You can check this by selecting your online store in the Settings - Sales Channels menu.
How to set up your first stock sync: Sync stock
Important!!! If you change the item number of the product in your webshop, the product sync will not work. Therefore, never change the item number of a product in your webshop!
Stock management, product stock synchronisation settings
Webshippy's system allows you to keep track of the available stocks of Marketplace catalog products. "Immediately available" products are in Webshippy's warehouse; "1-3 days" products are in an external warehouse awaiting orders and will be delivered to Webshippy's warehouse after payment.
Order delivery times:
From stock: the quantity specified here is in Webshippy's warehouse, orders received can be dispatched immediately.
1-3 days: the quantity here is available from external stock. Once the order has been received and paid for, the quantity ordered will be in our warehouse within 1-3 days (subject to external stock) and will be taken immediately to allow the order to be dispatched as soon as possible.
If both "Immediate stock" and "1-3 days" stock are zero, then there is no quantity of the product available.
If there is a change in the stock of a product after uploading a product to the webshop, it will be immediately synchronized by Webshippy's system to all your sales channels that are connected to our system and where the product is in stock. So in case of a stock change, only the new stock value of the product concerned is updated by the system to the webshop. This means that if a product's stock level changes to zero, its stock level in your webshop will also be zero. Of course, this requires that both stock sync and status sync are enabled.
If you see "Out of stock: 0 items" for a product, and with it "1-3 days: 0 items", then there is no stock available for that product in our warehouse or in the external warehouse, so we cannot fulfill orders for these products. If you do have such a product in your order (e.g. because you have disabled stock sync or enabled out-of-stock products on your website), we can only dispatch that order without the out-of-stock product. To do this, you will need to modify the order to only include the product and quantity that we can ship based on stock levels.
It may happen that a previously selected and uploaded catalogue product runs out of stock and there is no way to know when it will be available again. In this case, you will see this in the top left corner of the product card (with a red letter i) when you go to the "Product catalogue" menu and filter the products for the ones you have selected:
You can find more information about this here:
How can I delete selected products from my product list?
If you no longer wish to sell a product in your online store, you have the option to remove it from your Product List.
Will I receive a notification when the external ready-to-order product is received and my order is dispatched?
If you have an order for a product that is currently out of stock but will be available within 1-3 days, the system will arrange for the purchase after payment, and the order will be automatically processed and the package will be shipped. You will receive a separate notification, but you can check the current status of your orders at any time in the Webshippy system under Orders.
When and how can I get my product back if I find out after payment that the product is not available?
If a product purchased and paid for on Marketplace cannot be provided by the supplier for some reason, the paid purchase price of the product will be charged back to your account.
The above does not apply to orders cancelled by your customer: in this case, you have the option to cancel the order, but the product you have already paid for remains your property, stored in Webshippy's warehouse under your company's name. Of course, if an order is received for it, it will be fulfilled from your stock in the first instance.
How can a customer return a product?
If a customer wishes to return a product purchased from your online store for any reason, please first arrange for them to return it to your head office or to Webshippy.
If they are returning it to Webshippy's warehouse, please inform them of the following:
we do not accept parcels for delivery,
post your parcel as a recommended delivery or return it by courier,
seal the package well to protect it from the damage of delivery,
send the package to Webshippy's address, but also clearly indicate your business name,
it's best to send them a quick return form, which we can easily identify the package once you fill out.
If the product is returned as described as above, you will help to easily identify the returned products.
What to do if the customer has a warranty problem with the product
If you have a problem with a product, you can deal with it in the same way as with classic purchases: contact the supplier and discuss possible solutions. You can find the supplier's contact details on the invoice they issue to you.
For detailed information on how to deal with warranty issues, please click here:
Handle returns, warranties and cancellation for Marketplace products
What happens when the price of a product changes?
If a distributor changes the price of a product, you will receive two notifications by email: the day before the price change takes effect and the day of the change. The information sent will enable you to make any necessary price changes in your online shop. Product price changes are not synchronised by Webshippy's system to any webshop.
More information about Webshippy's dropshipping service is available on our Help Center and on our website.
How can I modify the VAT content of products if my business is tax-exempt (AAM)
If the VAT content of the products in your order is incorrect, you can change it in your online shop.
For more information on how to do this:
VAT content of orders for tax-exempt online shops