With the closure of the store, the number of online orders may again increase significantly, which may lead to a rapid decline in some Marketplace catalogue products and temporary stock shortages.

To help you avoid fulfillment problems in your online store, we have created a checklist to help you minimize or even prevent unfulfillable or unfulfilled orders.

To ensure that your online store always has the correct stock quantities, please check that the stock sync is working properly. To do this, randomly check the current stock levels of some products in your webshop and in the Webshippy interface. If you notice any discrepancies, you can check your stock sync settings, which you can find more help for here:
​Set up your stock sync correctly

Exact! Do not allow your customers to order more than the available quantity in your webshop settings, because orders will not be fulfilled in case of stock shortage.

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Higher order volumes result in faster product turnaround, so you will need to ship more often or send more items to our warehouse. It's even worth checking your product stock on a daily basis to ensure that you can replenish in time.

It's no good if the stock sync works well, if due to incorrect settings in the webshop, out of stock products are displayed and can be ordered on your website.
Make sure you set it so that inactive or zero stock products are not displayed on the webshop interface, or at least cannot be added to the cart. Test this for a few products.

Shop closures also affect the availability of pick-up points and parcel machines. Check your online store to see if there are any delivery methods available that may be affected by the closure. If you are unable to keep your list of delivery points up-to-date, we recommend that you temporarily switch off the affected delivery method so that your customers cannot select it and give preference to home delivery.

It's worth checking your orders in Webshippy several times a day, so that if for any reason (wrong address, credit card payment error, customer comments, etc.) an order gets stuck, you can deal with it as soon as possible.

The price of certain dropshipping products may vary. Although this is unrelated to the current measures, it can be a bigger problem for larger order numbers. Therefore, at the end of each day, check your email account to see if you have received a notification of a price change for a catalogue product.

Don't worry, the new prices will only go into effect a day later, but it's important to adjust your online shop prices for consumers until then if necessary - this will avoid an increase in orders resulting in a decrease in your margin.

This is also a busy time for customer services, as more orders can generate more errors. We at Webshippy have more resources for this transition period, but you can help alleviate the load yourself:

Our colleagues will try to answer your questions and comments as quickly as possible.

Accurate!!! Please only submit the same question or request on one interface at a time, as the same question on several interfaces will take up more resources, which may slow down the administration and increase its time.

We hope that the checklist above has helped you to smoothly service the increased number of orders, so that you can count on your customers' satisfaction with their orders beyond the COVID period.