You may find that an online store goes out of business or you want to stop using the service for other reasons. In this post, we have summarised the procedure for how to do this.
The first step is to notify our customer service of your intention to discontinue your collaboration by recording a customer service ticket (by clicking on the envelope icon in the top right corner) via the Webshippy admin interface. You do not need to give a reason, but we will thank you if you let us know what influenced your decision. If you also wish to cancel your contract, please let us know*.
Then record a delivery in your Webshippy system that includes all your products and the total quantity in stock.
Please enter the quantity accurately so that no product is left in stock, as this may result in subsequent costs. You can specify any day for the delivery date, but we will notify you of the actual release date of the goods (until we notify you, please do not come or send a carrier, as our colleagues will not be able to release the goods).
You can find help on how to record the delivery of goods here:
We prepare the financial estimates at the same time as the goods are packed, because the warehouse can only release the goods once all outstanding items and services have been settled. The preliminary estimate will include:
the outstanding amounts of the delivery,
uncleared outstanding invoices for Webshippy services,
service charges already visible in the system but not yet billed,
unbilled delivery charges for parcels sent in the past,
and any costs that have not yet been accounted for but are expected to be incurred.
Some services (e.g. courier company delivery charges) may take 1-2 weeks to be invoiced, as we may not receive the corresponding invoices from our partners until later. Therefore, these items will be pre-calculated and included in the pre-invoice, but the invoice will be issued later (in some cases 2-3 weeks).
If the pre-invoice shows a debt, it must be settled by transfer. Once the payment has been received, the warehouse can release the goods.
If the amount of cash on delivery that has not yet been credited to you covers unpaid bills and services, there will be no problem with the goods being released.
In all cases, the date of release of the goods will be negotiated with you and you will have 5 working days for dispatch (the warehouse will restock the goods not dispatched). The warehouse will not release the goods without prior agreement.
The cooperation will end with the issue of the last invoice, after which we will prepare the final settlement and transfer any remaining payments to your account in the system.
Of course, you can view all financial items, invoices and statements in the Webshippy system under the "Finances" menu. In the sub-menu "Receipts" you can check the amounts of your received and settled or pending payments, and in the sub-menu "Service charges" you can view the costs incurred for our service, as well as the invoices issued and their payment status.
*You do not need to terminate the contract to suspend cooperation. As no service fees are charged during the suspension period, the cooperation can be suspended free of charge without terminating the contract - and can be restarted at any time upon request.